ATC Limited Lifetime Warranty

Limited Lifetime Warranty on Adventure Tool Company Products Purchased in Australia Through Adventure Supply Co

Overview: For Adventure Tool Company (ATC) products purchased in Australia, Adventure Supply Co ensures warranty coverage on your behalf. Please note that our commitment to you operates alongside and may be superseded by your rights under Australian Consumer Law.

Initiating a Warranty Claim: If you think your ATC product requires a warranty repair, reach out to us at howdy@adventuresupply.co or through our contact page. Remember: Do not return any product without discussing the matter with us first.

Warranty Details:

  • Lifetime Commitment: Should any ATC product purchased from us present defects in materials or workmanship, we pledge to either repair or replace it at no charge, for as long as you own the product.
  • Exclusions: This warranty doesn't cover damages resulting from intentional or accidental abuse, such as tears, abrasions, modifications, damage from heat or fire, chemical exposure, and instances like being run over by a vehicle. Moreover, mishandling or cleaning ATC gear contrary to guidelines on their Cleaning ATC Gear page will nullify the warranty.
  • Non-covered Items: Items for promotional purposes, like t-shirts, hats, and stickers, fall outside the scope of this lifetime warranty.

For further clarification on warranty specifics, please drop us a line at howdy@adventuresupply.co.

Shipping Responsibilities: Customers are required to bear the cost of shipping the product back for potential repair or replacement. In contrast, Adventure Supply Co will shoulder the expense for dispatching the serviced or replaced item to the customer.

Quality Assurance Note:

ATC products are proudly crafted in Colorado, U.S.A., adhering to the highest quality control standards. Made exclusively with top-tier American MILSPEC components and sewn using high-tensile MILSPEC nylon thread, these products are built for longevity.

While ATC’s materials are amongst the toughest in the industry, they are still fabrics, susceptible to sharp cuts or punctures. Such damages arise from unintended usage, not material flaws. Similarly, while our buckles are robust, they are designed for specific functions – improper force or misuse could potentially damage them.

Australian Consumer Law: This warranty is provided in addition to your rights under the Australian Consumer Law. If the product fails to meet a consumer guarantee under the Australian Consumer Law, you may be entitled to remedies that include repair, replacement, or refund, depending on the circumstances.

Thank you for choosing Adventure Supply Co, and we look forward to serving your adventure needs.