Frequently Asked Questions (FAQs)

About Us

Adventure Supply Co. is a family-owned business with a big passion for adventure and high-quality gear. We have operations in both Australia and the USA, and we take pride in importing a specially curated (and steadily growing) range of products into these respective markets. Our mission is to equip adventurers like you with the best gear to help you explore the great outdoors. We're adventurers at heart, and we believe in the gear we sell because we use it ourselves. To learn more about our story and values, please visit our About page.

Orders & Shipping

At Adventure Supply Co., we value transparency and accuracy, particularly when it comes to our stock availability. If a product is listed as "In Stock" on our website, it means we have it on hand, ready to be dispatched. For products that are currently unavailable, you can sign up for an email notification for when they're back in stock. Sometimes, we may offer pre-orders for products that are en route to us or display estimated time-frames for custom orders. Please note, while we strive to keep our inventory as accurate as possible, we're human and sometimes errors might occur. In the rare case that a product you've ordered is sold out, we'll immediately reach out to you and offer the option of a full refund or placing the item on back order. We appreciate your understanding and trust in Adventure Supply Co.

At this time, Adventure Supply Co Pty Ltd (Australia) only ships within Australia and New Zealand. If you're based in the United States and wish to place an order, please visit our American website at https://adventuresupply.us/. We're constantly looking at ways to expand our reach, so please stay tuned for any updates on our shipping policies. Thank you for your understanding and continued support.

We strive to get your adventure gear on its way as quickly as possible! Most orders are processed and dispatched within 1-2 business days. In the rare event that there is a longer delay, we will contact you directly to keep you informed. Please note that actual delivery times may vary based on your location and the delivery service. Thank you for your understanding and your trust in Adventure Supply Co.

Warranty

At Adventure Supply Co., we are fully committed to honoring Australian consumer law and its associated obligations. For any warranty-related inquiries concerning brands we import into Australia ourselves (such as Adventure Tool Company), please reach out to us directly. For Australian brands, while you're welcome to get in touch with us and we will do our utmost to assist, often it is necessary to contact the brand directly for warranty services. We understand the importance of robust, reliable gear, and we're here to help you navigate any issues that may arise with your purchases.

For Adventure Tool Company products, please see our dedicated ATC warranty page.

Other

You can contact us through our contact page! We will be happy to assist you.